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[UPDATED] Airline Policy Against COVID-19 For Malaysian Travellers

Home » Guide for Muslim Travellers » [UPDATED] Airline Policy Against COVID-19 For Malaysian Travellers

Ever since Coronavirus (COVID-19) has taken over the world, the new normal has been practised in ensuring this virus won’t spread easily. Everyone plays an important role especially airline companies in order for us to win this fight together. If you have to travel sometime in the future but are still unsure about the policies offered by top airlines in Malaysia, don’t worry as they are now doing their best to follow the WHO’s standard. Here are some of airlines policy against COVID-19 that will be useful for your future travellers!


Credit: tonyfernandes

AirAsia Flight Cancellation Policy

First of all, if you have planned and booked your flight for your next trip with Air Asia, here’s how you can redeem your cancelled plan. Air Asia has prepared two ways to help the affected customers:

  1. Convert the amount paid for your current flight booking into a Credit Account which can be redeemed for a new flight booking in the next 730 days; OR
  2. Change your flight date without additional charges to any date before 31 October 2020; OR
    Customers may submit the request via Air Asia website and chat with AVA.

AirAsia Safety Measures Against Coronavirus

On top of that, don’t forget to check the entry restrictions here before making any plan. Besides, Air Asia has implemented safety measures for on-ground and in-flight. Passengers need to wear their mask before, during, and after the flight. A lot of measures has been taken especially in terms of hygienic for example aircraft will undergo disinfection and temperature screening is mandatory. Besides, Air Asia has also provided contactless web and mobile check-in features.

Malaysia Airlines (MAS)

Airlines Policy COVID-19, Malaysia Airlines
Credit: malaysiaairlines

Malaysia Airlines Flight Cancellation Policy

Malaysia Airlines passengers can now extend their booking for tickets purchased on or before 30th June 2020 for this year. Rebooking is available by 31 December 2020 and travel by 30 June 2021 just by filling in your details here. Just like Air Asia, Malaysia Airlines has implemented additional health and safety measures during check-in and boarding as its policy for COVID-19.

Malaysia Airlines Safety Measures Against Coronavirus

Passengers need to fill up the Health Declaration Form (HDF) provided by the Ministry of Health before check-in. Passengers with fever, cough, or difficulty in breathing will be denied for check-in. In addition, Malaysia Airlines has provided important notice for passengers. Also, check out the Malaysia Airlines flight operation revision below or here.


Airlines Policy COVID-19, Firefly
Credit: fireflyairlines

Firefly Flight Cancellation Policy

For those who booked via Firefly, here are ways to get your refund. Passengers can choose either to get the refund via credit account or change the travelling date. The tickets must be purchased on or before 10 May 2020 and travelled during 18 March-9 June 2020.

Firefly Safety Measures Against Coronavirus

The airlines have also ordered for its passengers to wear a mask. Whoever fails to do so, will be denied from flying. Firefly required passengers to obtain relevant approvals from authorities such as the police before making any booking. Besides, every aircraft will undergo deep cleaning for the safety of its passengers. Don’t forget to fly SAFE with Firefly.

Credit: Firefly Airlines

Malindo Air

Airlines Policy COVID-19, Malindo Air
Credit: malindoair

Malindo Air Flight Cancellation Policy

Passengers who made a booking via Malindo Air can get their refund by filling in the refund request. It will take about 30 to 60 days for the refunds to be completed. But, all refunds will be given in travel voucher form. For more info regarding cancellation and refunds, you can check it here.

Malindo Air Safety Measures Againts Coronavirus

Travellers will be required to show this declaration form at the check-in counter. Finally, it is also mandatory to wear a mask when flying with Malindo Air. Check out on how Malindo Air sanitized their aircraft.

Qatar Airways

Credit: qatarairways

Qatar Airways Flight Cancellation Policy

Qatar Airways has altered its commercial policy in providing their best for the customers. Passengers who have booked its flight with Qatar Airways up to 30 September 2020 are given with 2 options. Passengers can change choose to change their travelling dates or received a travel voucher instead. The travel voucher can be used later and it is valid for one year from the issuance date. The best part is, cancellation fees will be waived for passengers who choose to receive a travel voucher instead. Don’t worry about the safety regarding COVID-19, Qatar Airways do regularly disinfect its aircraft using products recommended by IATA and WHO.


Airlines Policy COVID-19, Emirates
Credit: emirates

Emirates Flight Cancellation Policy

Emirates has introduced ‘Keep Your Ticket‘ to its affected passengers. Passengers can keep the ticket and it will be valid up to 24 months from the date of the original booking or a travel voucher. During this period, passenger can change their destination with either option. The fare paid will be accepted for any flight to the same destination or within the same region. There will be no change fees is passenger decided to change their destination. Besides, the travel voucher can be used for flight or other Emirates products and services. Apart from that, the travel voucher can be used to buy Emirates products and services on behalf of your friends and family. Emirates promised to put health and safety first. They monitor the latest health developments, and regularly review and enhance our measures.

Cathay Pacific

Credit: cathaypacificid

Cathay Pacific Flight Cancellation Policy

Any booking made on or before 23 March 2020 and travel date between 17 March to 31 July 2020 from Cathay Pacific are eligible to change the booking or exchange it for Cathay Credits. Passengers can make unlimited changes to the booking with no extra charge. For Cathay Credits, passengers have until 31 December 2020 to redeem on a new booking. However, the travel date must be before 30 June 2021. Click here to apply for Cathay Credits. From 29 May 2020, passengers are required to answer health screening questions upon check-in at worldwide airports. Besides, passengers that have been diagnosed with COVID-19 are required to show a medical certificate that declared they are free from the virus and have recovered.

Thai Airways

Thai Airways
Credit: thaiairways

Thai Airways Flight Cancellation Policy

Another airlines policy due to COVID-19 is Thai Airways. Thai Airways allows reservation change, rerouting or refund. But, the ticketing procedures may differ for each destination. For more information, click here or here. Don’t forget to check out your flight adjustment before applying.

Thai Airways Safety Measures Against Coronavirus

Thai Airways ensure hygiene excellence. Every aircraft will undergo disinfection for a total of 45 minutes. Besides, they will deep clean the 36 touchpoints into five areas. Finally, all utensils and equipment must be cleaned and pasteurized for all meals onboard.

Garuda Indonesia

Garuda Indonesia
Credit: garuda.indonesia

Garuda Indonesia Flight Cancellation Policy

Just like every airline, Garuda Indonesia has implemented a flexible policy for their flights. Passengers may choose to reschedule or reroute for 1 time only without any rebooking fees via open ticket policy and refund. In case passengers haven’t decided their new trip, passengers may extend the ticket validity until 31 December 2021. Refund will be made using a travel voucher and no refund fee will be charged. The travel voucher validity is up until 31 December 2021. Click here to get a refund.

Garuda Indonesia Safety Measures Against Coronavirus

In taking care of hygiene, Garuda Indonesia has suspended their meal until further notice. In addition, they also temporarily removed pillow and reading materials to avoid items with high-touch surface apart from cleaning the aircraft regularly.

Singapore Airlines

Credit: akutsutomoyuki

Singapore Airlines Flight Cancellation Policy

Singapore Airlines has provided a special page for their customers due to COVID-19. Customers can find every enquiry in one page. Customers can opt for flight credits and enjoy bonus credits between SGD 75 and SGD 500 when they rebook or may opt for a refund. Check out the terms and conditions of the Singapore Airlines COVID-19 travel waiver policy. For more assistance, click here.

Singapore Airlines Safety Measures Against Coronavirus

Singapore Airlines has been committed to taking care of their customers and crew. For example, High-Efficiency Particulate Air (HEPA) filters are used 20-30 times per hour. Download the Singapore Airlines Precautionary Measures e-Brochure for more information.

To summarise it, airlines policy due to COVID-19 might be something new in the industry but it has been taken seriously by all the key players in the travel sector. On top of that, you can also check the International Air Transportation Association (IATA) travel regulations map before making any plan. Even though COVID-19 has slowly shown decreasing number in a certain country, it is our responsibility to take care of our health safety wherever we go.

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